FAQs

FAQs

1. Where do you ship from?

All orders are made-to-order and shipped directly from our trusted global print partners to reduce waste and maintain high quality.

2. How long does shipping take?

Production time: 2–5 business days
Shipping estimates:
• USA: 5–10 days
• Europe: 4–9 days
• International: 7–15 days

3. Do you accept returns or exchanges?

We only accept returns for items that arrived damaged, incorrect, or defective. Please contact us within 7 days with photos for review.

4. Can I cancel or modify my order?

Changes and cancellations are possible within the first 2 hours. If production has begun, changes may no longer be possible.

5. Will the colors look exactly like the photos?

Slight color variations may occur due to screen differences, fabric texture, or printing methods. This is normal for print-on-demand apparel.

6. How do I choose the right size?

Please refer to the size chart on each product page. For a cozy oversized winter look, consider sizing up.

7. What if my package is lost?

If your tracking shows no movement for 12 days, contact us and we will investigate or arrange a replacement.

8. Do you offer gift options?

Yes! Our products make great winter gifts. While gift wrapping isn't available yet, you can ship items directly to recipients with a custom note.

9. How can I contact support?

Email us anytime at: info@pickwise-winter.com. We respond within 24–48 hours.

10. Are your products eco-friendly?

Yes. Our made-to-order process reduces waste, and many garments use eco-conscious materials with low-waste printing technology.